My portfolio, a curated showcase of my professional journey and the impactful work I’ve accomplished with my esteemed clients. In this space, you’ll find a selection of projects that not only demonstrate my expertise in IT project management, consulting, and coaching but also reflect the diverse challenges and innovative solutions I’ve been privileged to be a part of. Each client’s story is unique, and here, I share how my tailored approach and dedicated service have translated their visions into tangible successes. From intricate technological integrations to strategic project turnarounds, this portfolio is a testament to the collaborative, results-driven, and adaptive approach I bring to every engagement.

As an employee of Softhelp, I was assigned to work for AB InBev (then known as Interbrew) in Leuven to assist them in the preparation of the Y2K transitioning, for many of their applications, including SAP and their stack of Microsoft Office tools.

Projects:

• Y2K Transitioning at AB InBev (Interbrew), Leuven
• Focus on SAP and Microsoft Office Tools

Tasks:

• Assessed and upgraded various applications, including SAP and Microsoft Office suite, for Y2K compliance.
• Conducted thorough system audits to identify potential Y2K issues in the company’s IT infrastructure.
• Implemented updates and patches to ensure all systems were prepared for the year 2000 transition.
• Collaborated with AB InBev’s internal IT teams to coordinate Y2K preparedness efforts.
• Managed the testing and validation of systems post-upgrade to ensure seamless transition into the new millennium.
• Developed and executed a comprehensive contingency plan to mitigate potential Y2K-related disruptions.

Skills:

• In-depth knowledge of SAP systems and Microsoft Office tools.
• Strong analytical skills in assessing and mitigating Y2K risks.
• Proficiency in system auditing and software upgrading.
• Effective project management and coordination abilities.
• Ability to develop and implement comprehensive contingency plans.
• Strong collaboration and communication skills, ensuring alignment with internal teams and stakeholders.
• Technical problem-solving and troubleshooting capabilities.

As an employee of Softhelp, I was assigned to work for ABN-AMRO (Amsterdam, NL) to conduct SQL maintenance projects and system upgrades for their financial asset management software.

Projects:

• SQL Maintenance and System Upgrades at ABN-AMRO, Amsterdam
• Focus on Financial Asset Management Software

Tasks:

• Performed regular maintenance and optimization of SQL databases used in financial asset management software.
• Conducted system upgrades to enhance the performance and security of ABN-AMRO’s asset management tools.
• Collaborated with the bank’s IT team to identify areas for improvement in database management and system functionality.
• Managed the integration of new features and updates into existing systems without disrupting financial operations.
• Ensured database integrity and security, particularly for sensitive financial data.
• Coordinated with various stakeholders to align the upgrades with business objectives and regulatory compliance.
• Provided technical support and troubleshooting for any issues arising post-upgrade.
• Conducted training sessions for ABN-AMRO staff on new system features and functionalities.

Skills:

• Expertise in SQL database administration and optimization.
• Strong background in system upgrade and integration, particularly in financial applications.
• Ability to manage and secure sensitive financial data.
• Proficient in stakeholder communication and collaboration.
• Capable of troubleshooting and resolving complex database issues.
• Knowledgeable in financial industry regulations and compliance requirements.
• Effective training and user support skills.
• Project management proficiency, ensuring timely and efficient upgrade processes.

As an employee of Softhelp, I was assigned to work for AGFA (Mortsel, BE) to conduct SQL maintenance projects and system upgrades for their financial asset management software.

Projects:

• SQL Maintenance and System Upgrades at AGFA, Mortsel
• Focus on Financial Asset Management Software

Tasks:

• Performed regular maintenance and optimization of SQL databases used in financial asset management software.
• Conducted system upgrades to enhance the performance and security of AGFA’s asset management tools.
• Collaborated with the company’s IT team to identify areas for improvement in database management and system functionality.
• Managed the integration of new features and updates into existing systems without disrupting financial operations.
• Ensured database integrity and security, particularly for sensitive financial data.
• Coordinated with various stakeholders to align the upgrades with business objectives and regulatory compliance.
• Provided technical support and troubleshooting for any issues arising post-upgrade.
• Conducted training sessions for AGFA staff on new system features and functionalities.

Skills:

• Expertise in SQL database administration and optimization.
• Strong background in system upgrade and integration, particularly in financial applications.
• Ability to manage and secure sensitive financial data.
• Proficient in stakeholder communication and collaboration.
• Capable of troubleshooting and resolving complex database issues.
• Knowledgeable in financial industry regulations and compliance requirements.
• Effective training and user support skills.
• Project management proficiency, ensuring timely and efficient upgrade processes.

As a freelance Lead Technical Consultant for the Inditex group in Belgium and Holland, I played a pivotal role in advancing the IT infrastructure of Bershka stores across Belgium and Holland. This assignment demanded a unique combination of technical acumen, strategic oversight, and proactive project management to align the store’s technology systems with the fast-paced demands of the retail fashion industry.

Projects:

• Development and maintenance of IT infrastructure in Bershka stores.
• Implementation of standardized IT systems and practices.
• Installation and maintenance of retail hardware solutions.
• Network infrastructure upgrades for enhanced data transfer and communication.
• Implementation of robust security protocols for data protection.

Tasks:

• Oversaw IT infrastructure development to ensure operational efficiency.
• Managed the standardization of IT systems across store locations.
• Coordinated with vendors for hardware solution installations and maintenance.
• Upgraded network systems to support increased data and communication needs.
• Implemented security measures to protect sensitive customer and business data.
• Conducted staff training on new IT systems and applications.
• Provided ongoing technical support and troubleshooting.

Skills:

• Expertise in retail IT infrastructure management.
• Proficiency in integrating and standardizing IT systems.
• Strong vendor management and collaboration skills.
• Capability in network and security upgrades.
• Effective training and support skills for store staff.
• Proficient troubleshooting and problem-solving in IT systems.
• Knowledge in ensuring industry-standard compliance and data security.

My journey with BMW Group Belux (Bornem, BE) began as an assignment through Softhelp, evolved into a direct employment role with the BMW Group, and later transitioned into a freelance capacity through my company, Mylo Inc. During this tenure, I played a pivotal role in modernizing the IT infrastructure across BMW, MINI, and Rolls-Royce brands. My contributions were crucial in transitioning from legacy systems to advanced ERP solutions and embracing cloud technologies, aligning the group’s technological capabilities with its reputation for luxury and performance.

Projects:

• Transitioning BMW Group Belux’s ERP system from an old MS DOS application to Navision, and later to Microsoft Dynamics.
• Development and maintenance of advanced IT infrastructures across the dealership networks of BMW, MINI, and Rolls-Royce.
• Implementation of cloud applications to enhance operational efficiency and data security.
• Integration of dealership management systems with advanced customer service platforms.
• Digital transformation initiatives, including modern showroom experiences.

Tasks:

• Led the ERP transition projects, ensuring seamless migration from MS DOS to Navision and subsequently to Microsoft Dynamics.
• Directed the development and maintenance of IT infrastructures across dealership networks.
• Implemented cloud-based solutions, enhancing data security and system scalability.
• Managed the integration of sophisticated dealership management systems.
• Oversaw digital transformation projects, elevating the customer engagement experience in showrooms.
• Collaborated closely with dealership staff and management to ensure technology alignment with business goals.

Skills:

• Expertise in ERP system migration and implementation, particularly with Navision and Microsoft Dynamics.
• Proficiency in managing and upgrading IT infrastructures for luxury automotive brands.
• Strong capabilities in integrating and deploying cloud technologies.
• Skilled in leading digital transformation projects in retail environments.
• Effective project management and consultancy tailored to luxury automotive brands.
• Exceptional skills in stakeholder management, adept at building strong relationships with business partners, clients, and internal teams.
• Proven leadership in guiding and motivating diverse teams, fostering a collaborative and productive work environment.
• Expert in communicating complex technical concepts to stakeholders at all organizational levels, ensuring clarity and alignment of project objectives.
• Ability to navigate and resolve conflicts, ensuring smooth project progression and stakeholder satisfaction.
• Proficient in organizing and leading cross-functional teams, effectively managing resources to meet project deadlines and quality standards.

In my role as a freelance consultant for BMW dealerships in Belgium and France through Mylo Inc., I was instrumental in not only advancing their IT infrastructure but also in developing robust business continuity solutions. This assignment within the luxury automotive sector demanded an in-depth understanding of the BMW brand’s standards and a strategic approach to ensure technological resilience and continuity.

Projects:

• Advanced IT infrastructure development and maintenance for BMW dealerships.
• Integration of bespoke dealership management systems with customer relationship management platforms.
• Transitioning to cloud applications for operational efficiency and scalability.
• Development and implementation of business continuity solutions.
• Digital transformation of showrooms with interactive and virtual reality technologies.

Tasks:

• Led IT infrastructure development, focusing on high-performance and reliability.
• Managed the integration of comprehensive dealership management systems.
• Oversaw the transition to cloud-based applications, enhancing data security and system accessibility.
• Developed and implemented business continuity plans to ensure uninterrupted dealership operations.
• Directed digital enhancement initiatives in showrooms to elevate the customer experience.
• Collaborated with dealership staff and management for technology alignment.

Skills:

• Expertise in IT infrastructure management tailored to BMW’s specific requirements.
• Proficiency in developing and integrating dealership management systems.
• Strong capabilities in cloud technology implementation and digital transformation.
• Skilled in developing business continuity strategies to mitigate operational risks.
• Leadership in team and stakeholder management, ensuring collaborative project execution.
• Effective communication of complex technical strategies to diverse stakeholders.
• Conflict resolution and problem-solving skills for smooth project management.
• Ability to lead cross-functional teams, balancing resources and timelines for successful project outcomes.
• Expertise in building strong relationships with dealership staff, management, and external partners.

As an employee of Softhelp, I was assigned to work for Coca-Cola (Brussels, BE) to conduct SQL maintenance projects and system upgrades for their financial asset management software.

Projects:

• SQL Maintenance and System Upgrades at Coca-Cola, Brussels
• Focus on Financial Asset Management Software

Tasks:

• Performed regular maintenance and optimization of SQL databases used in financial asset management software.
• Conducted system upgrades to enhance the performance and security of Coca-Cola’s asset management tools.
• Collaborated with the company’s IT team to identify areas for improvement in database management and system functionality.
• Managed the integration of new features and updates into existing systems without disrupting financial operations.
• Ensured database integrity and security, particularly for sensitive financial data.
• Coordinated with various stakeholders to align the upgrades with business objectives and regulatory compliance.
• Provided technical support and troubleshooting for any issues arising post-upgrade.
• Conducted training sessions for Coca-Cola staff on new system features and functionalities.

Skills:

• Expertise in SQL database administration and optimization.
• Strong background in system upgrade and integration, particularly in financial applications.
• Ability to manage and secure sensitive financial data.
• Proficient in stakeholder communication and collaboration.
• Capable of troubleshooting and resolving complex database issues.
• Knowledgeable in financial industry regulations and compliance requirements.
• Effective training and user support skills.
• Project management proficiency, ensuring timely and efficient upgrade processes.

In my freelance role through Mylo Inc. for the European Business Aviation Association (Brussels, BE), I focused on enhancing their IT infrastructure and developing robust business continuity solutions. This position required an understanding of the specialized needs of the business aviation sector and the implementation of advanced software solutions to meet these needs effectively.

Projects:

• Integration of specialized software solutions tailored for business aviation operations.
• Migration of back-office applications to a cloud-based infrastructure.
• Conducting technology audits and assessments to enhance operational efficiency.
• Providing ongoing ICT consulting services for strategic technology adoption and IT infrastructure optimization.

Tasks:

• Managed the integration of business aviation-specific software solutions, focusing on operational efficiency and data accuracy.
• Coordinated the strategy and execution of cloud migration to enhance scalability and data security.
• Conducted comprehensive technology audits and assessments, recommending solutions to improve operational efficiency.
• Provided strategic ICT consulting, advising on the adoption of new technologies and digital transformation strategies.

Skills:

• Expertise in integrating software solutions for the business aviation sector.
• Proficient in cloud migration projects, ensuring operational scalability and security.
• Skilled in conducting technology audits and assessments.
• Strong project management and consultancy capabilities, tailored to the unique needs of the aviation industry.
• Effective in stakeholder management and team leadership, ensuring successful project execution.
• Ability to communicate complex technical strategies effectively to a diverse range of stakeholders.
• Conflict resolution and problem-solving skills, essential for managing aviation-related IT projects.
• Capable of leading cross-functional teams, efficiently managing resources, and adhering to strict industry standards and timelines.

In my role as a freelance consultant for Ferrari dealerships in Belgium through Mylo Inc., I focused on enhancing the IT infrastructure and developing bespoke business continuity solutions. This role demanded a deep understanding of the high-performance standards and exclusivity associated with the Ferrari brand. My responsibilities encompassed the modernization of technological systems and ensuring operational resilience, critical for maintaining the exceptional service standards expected at Ferrari dealerships.

Projects:

• Advanced IT infrastructure development and maintenance specifically for Ferrari dealerships.
• Integration of sophisticated dealership management systems with high-end customer engagement platforms.
• Implementation of cloud-based solutions for improved efficiency and data security.
• Development of tailored business continuity plans to ensure dealership operational resilience.
• Digital enhancements to augment the luxury customer experience in showrooms.

Tasks:

• Led the development and ongoing maintenance of IT infrastructures to meet Ferrari’s luxury and performance standards.
• Managed the integration of dealership management systems, focusing on enhancing customer interaction and operational efficiency.
• Guided the adoption of cloud-based applications, emphasizing scalability and security.
• Developed and implemented business continuity strategies to mitigate operational risks and maintain service continuity.
• Spearheaded digital transformation initiatives to enrich the high-end customer experience in showrooms.

Skills:

• Expertise in managing IT infrastructure tailored to the unique needs of luxury automotive brands, particularly Ferrari.
• Proficient in integrating and optimizing dealership management systems for luxury customer service.
• Strong capabilities in implementing cloud technology solutions and business continuity planning.
• Skilled in leading digital transformation projects in luxury retail environments.
• Effective in project management, aligning technological enhancements with brand standards.
• Exceptional skills in stakeholder management and team leadership within high-end brand contexts.
• Ability to effectively communicate complex technical strategies to diverse stakeholders.
• Proficient in conflict resolution and problem-solving, ensuring seamless project progression.
• Capable of leading cross-functional teams, efficiently managing resources and timelines for successful outcomes.

As an employee of Softhelp, I was assigned to work for Hugo Boss (Metzingen, DE) to conduct SQL maintenance projects and system upgrades for their financial asset management software.

Projects:

• SQL Maintenance and System Upgrades at Hugo Boss, Metzingen
• Focus on Financial Asset Management Software

Tasks:

• Performed regular maintenance and optimization of SQL databases used in financial asset management software.
• Conducted system upgrades to enhance the performance and security of Hugo Boss’s asset management tools.
• Collaborated with the company’s IT team to identify areas for improvement in database management and system functionality.
• Managed the integration of new features and updates into existing systems without disrupting financial operations.
• Ensured database integrity and security, particularly for sensitive financial data.
• Coordinated with various stakeholders to align the upgrades with business objectives and regulatory compliance.
• Provided technical support and troubleshooting for any issues arising post-upgrade.
• Conducted training sessions for Hugo Boss staff on new system features and functionalities.

Skills:

• Expertise in SQL database administration and optimization.
• Strong background in system upgrade and integration, particularly in financial applications.
• Ability to manage and secure sensitive financial data.
• Proficient in stakeholder communication and collaboration.
• Capable of troubleshooting and resolving complex database issues.
• Knowledgeable in financial industry regulations and compliance requirements.
• Effective training and user support skills.
• Project management proficiency, ensuring timely and efficient upgrade processes.

As a freelance Lead Technical Consultant for the Inditex group in Belgium and Holland, I played a pivotal role in advancing the IT infrastructure of Inditex stores and companies across Belgium and Holland, including ZARA, Bershka, Massimo Dutti, ZARA Holding, Uterque and others. This assignment demanded a unique combination of technical acumen, strategic oversight, and proactive project management to align the store’s technology systems with the fast-paced demands of the retail fashion industry.

Projects:

• Development and maintenance of IT infrastructure in Inditex stores.
• Implementation of standardized IT systems and practices.
• Installation and maintenance of retail hardware solutions.
• Network infrastructure upgrades for enhanced data transfer and communication.
• Implementation of robust security protocols for data protection.

Tasks:

• Oversaw IT infrastructure development to ensure operational efficiency.
• Managed the standardization of IT systems across store locations.
• Coordinated with vendors for hardware solution installations and maintenance.
• Upgraded network systems to support increased data and communication needs.
• Implemented security measures to protect sensitive customer and business data.
• Conducted staff training on new IT systems and applications.
• Provided ongoing technical support and troubleshooting.

Skills:

• Expertise in retail IT infrastructure management.
• Proficiency in integrating and standardizing IT systems.
• Strong vendor management and collaboration skills.
• Capability in network and security upgrades.
• Effective training and support skills for store staff.
• Proficient troubleshooting and problem-solving in IT systems.
• Knowledge in ensuring industry-standard compliance and data security.

As a freelance Lead Technical Consultant for the Inditex group in Belgium and Holland, I played a pivotal role in advancing the IT infrastructure of Massimo Dutti stores across Belgium and Holland. This assignment demanded a unique combination of technical acumen, strategic oversight, and proactive project management to align the store’s technology systems with the fast-paced demands of the retail fashion industry.

Projects:

• Development and maintenance of IT infrastructure in Massimo Dutti stores.
• Implementation of standardized IT systems and practices.
• Installation and maintenance of retail hardware solutions.
• Network infrastructure upgrades for enhanced data transfer and communication.
• Implementation of robust security protocols for data protection.

Tasks:

• Oversaw IT infrastructure development to ensure operational efficiency.
• Managed the standardization of IT systems across store locations.
• Coordinated with vendors for hardware solution installations and maintenance.
• Upgraded network systems to support increased data and communication needs.
• Implemented security measures to protect sensitive customer and business data.
• Conducted staff training on new IT systems and applications.
• Provided ongoing technical support and troubleshooting.

Skills:

• Expertise in retail IT infrastructure management.
• Proficiency in integrating and standardizing IT systems.
• Strong vendor management and collaboration skills.
• Capability in network and security upgrades.
• Effective training and support skills for store staff.
• Proficient troubleshooting and problem-solving in IT systems.
• Knowledge in ensuring industry-standard compliance and data security.

In my capacity as a freelance consultant for Maserati dealerships in Belgium through Mylo Inc., my role was integral in elevating their IT infrastructure to match the sophistication and elegance of the Maserati brand. This assignment required a nuanced blend of technical expertise and an understanding of luxury automotive standards. I was tasked with not only modernizing the technological framework but also ensuring the resilience and seamless operation of IT systems, essential for upholding Maserati’s high standards of excellence.

Projects:

• Development and maintenance of state-of-the-art IT infrastructure for Maserati dealerships.
• Custom integration of dealership management systems with luxury customer engagement platforms.
• Implementation of advanced cloud-based applications to enhance operational efficiency and data security.
• Crafting and executing bespoke business continuity plans tailored to Maserati’s unique operational needs.
• Digital transformation initiatives to provide a luxurious and interactive customer experience in showrooms.

Tasks:

• Oversaw the development and regular maintenance of IT infrastructures, ensuring they aligned with Maserati’s luxury standards.
• Managed the integration of dealership management systems, enhancing customer interaction and operational efficiency.
• Guided the transition of dealership operations to cloud-based applications, focusing on security and scalability.
• Developed and implemented tailored business continuity strategies to ensure continuous and smooth dealership operations.
• Led initiatives to digitally enhance showrooms, augmenting the premium customer experience.

Skills:

• Expertise in managing and upgrading IT infrastructures for luxury automotive brands, with a focus on Maserati’s requirements.
• Proficient in integrating dealership management systems with high-end customer service platforms.
• Strong capabilities in implementing cloud technologies and business continuity plans.
• Skilled in leading digital transformation projects in luxury retail environments.
• Effective project management and consultancy skills, tailored to the needs of luxury automotive brands.
• Exceptional skills in stakeholder management and team leadership.
• Ability to communicate complex technical concepts effectively to stakeholders at all levels.
• Conflict resolution and problem-solving skills for smooth project execution.
• Proficient in leading cross-functional teams, balancing resources and timelines for successful project completion.

In my freelance capacity through Mylo Inc., I played a crucial role in enhancing the IT infrastructure and developing business continuity solutions for MINI dealerships in Belgium and France. This assignment required a unique blend of innovative thinking and strategic planning, tailored to align with the distinct identity and operational needs of the MINI brand. My focus was on ensuring that the technological framework not only supported day-to-day operations but also safeguarded against potential disruptions.

Projects:

• Development and maintenance of advanced IT infrastructure for MINI dealerships.
• Integration of tailored dealership management systems with customer service platforms.
• Implementation of cloud-based solutions for improved efficiency and scalability.
• Development of comprehensive business continuity plans.
• Digital transformation initiatives to modernize the showroom experience.

Tasks:

• Led the overhaul and ongoing maintenance of IT infrastructures, ensuring they met MINI’s specific operational needs.
• Managed the integration of dealership management systems, enhancing operational cohesiveness and customer engagement.
• Guided the transition of dealership operations to cloud-based applications, focusing on flexibility and data security.
• Developed and implemented business continuity strategies to maintain continuous operations in various scenarios.
• Spearheaded initiatives to digitize showrooms, enhancing the interactive customer experience.

Skills:

• Expertise in managing and upgrading IT infrastructure specific to the MINI brand.
• Proficient in integrating custom dealership management systems.
• Capable of implementing and managing cloud technology solutions.
• Skilled in devising and implementing effective business continuity plans.
• Strong project management skills, particularly in leading digital transformation projects.
• Effective in team leadership and stakeholder management, ensuring collaborative project execution.
• Proficient in communicating complex technical concepts to non-technical stakeholders.
• Adept at conflict resolution and problem-solving, ensuring smooth project progression.
• Ability to lead cross-functional teams, efficiently managing resources and project timelines.

During my engagement with Rolls-Royce Belgium as a freelancer through Mylo Inc., I specialized in elevating the IT infrastructure and crafting sophisticated business continuity solutions. In line with the luxury and exclusivity of the Rolls-Royce brand, my role involved not only technological enhancement but also ensuring the resilience and seamless operation of their IT systems, crucial for maintaining the high standards expected by Rolls-Royce clientele.

Projects:

• Advanced IT infrastructure development for Rolls-Royce.
• Customized integration of dealership management systems with luxury customer service platforms.
• Implementation of cloud-based applications to enhance operational efficiency.
• Development of robust business continuity plans tailored to the unique needs of luxury automotive dealerships.
• Initiatives to transform the digital experience in showrooms, aligning with the brand’s prestigious image.

Tasks:

• Directed the development and maintenance of bespoke IT infrastructures, suited to the luxurious nature of Rolls-Royce.
• Managed the integration of dealership management systems, ensuring a seamless and upscale customer experience.
• Oversaw the transition to cloud-based solutions, emphasizing data security and system reliability.
• Developed and implemented tailored business continuity strategies to ensure uninterrupted dealership operations.
• Led digital transformation projects in showrooms, enhancing the high-end customer engagement experience.

Skills:

• Expertise in managing IT infrastructures for luxury automotive brands, with a focus on Rolls-Royce’s specific requirements.
• Proficiency in integrating bespoke dealership management systems with luxury customer service platforms.
• Strong capabilities in implementing cloud technologies and business continuity planning.
• Skilled in leading digital transformation strategies in high-end retail environments.
• Effective project management and consultancy skills, tailored to luxury automotive brands.
• Exceptional skills in stakeholder management and team leadership.
• Ability to communicate complex technical strategies effectively to diverse stakeholders.
• Conflict resolution and problem-solving skills for smooth project execution.
• Proficient in leading cross-functional teams, ensuring optimal resource management and meeting project deadlines.

At skeyes, a government organization responsible for air traffic safety, I held dual roles as a Project Manager and interim Head of IT Applications and Development. These positions required me to leverage my extensive expertise in IT and project management within the stringent frameworks of the aviation industry and government regulations.

Projects:

• Leadership in the design and implementation of online portals in an aviation context for pilot flight plan submissions, customer affairs, operational purposes, …
• Strategic upgrade of the IT Applications department to enhance air traffic management.
• Seamless integration of systems, coordinating with various internal and external stakeholders.
• Ensuring applications met rigorous safety and security guidelines in the aviation sector.

Tasks:

• Directed a team of IT professionals in key project executions, as both a Project Manager and interim Head of IT Applications and Development.
• Aligned IT strategies with the broader organizational goals of a government aviation entity.
• Administered project lifecycles using Agile methodologies, ensuring timely and effective delivery.
• Served as a critical liaison between the IT department, C-level and senior management, external vendors, and stakeholders.
• Responsible for presenting project updates and strategic plans to senior management.
• Managed the budget and resource allocation for the IT Applications and Development department.

Skills:

• Expertise in managing IT projects within the government sector, particularly in aviation.
• Proficient in Agile project management and strategic IT leadership.
• Strong skills in stakeholder management, bridging IT and organizational objectives.
• Effective in high-level communication and presentations to senior management and external partners.
• Budget management and resource allocation in a government context.
• Deep understanding and adherence to aviation industry standards and government regulations.

During my freelance engagement through Mylo Inc., I held prominent positions as the CTO for the entire Tiscotex group, including its subsidiaries in Spain, Tunisia, and a purchasing office in China, and as the CEO of Metaltis. In these roles, I was responsible for leading the technological and e-commerce strategies, aligning them with the business goals and expanding the digital footprint of both organizations.

Projects:

• Overseeing the IT infrastructure across the Tiscotex group and its international subsidiaries.
• Leading cybersecurity initiatives and IT infrastructure optimization.
• Managing cloud computing integration and data analytics implementation.
• Enhancing customer relationship management systems.
• Spearheading the e-commerce strategy through the Magento platform.
• Developing and executing an e-commerce analytics strategy.
• Implementing advanced inventory management software.
• Driving mobile commerce strategy to capture emerging market trends.

Tasks:

• Directed comprehensive IT and e-commerce strategies across Tiscotex and Metaltis.
• Managed cross-border IT operations, ensuring cohesive performance across all locations.
• Developed and implemented cybersecurity measures to protect company data.
• Oversaw cloud solution integrations, enhancing operational efficiency and data accessibility.
• Led the Magento-based e-commerce platform development for Metaltis, ensuring a robust online presence.
• Administered e-commerce analytics to optimize user experience and conversion rates.
• Coordinated advanced inventory management to streamline operations.

Skills:

• Leadership in IT infrastructure management across international subsidiaries.
• Expertise in cybersecurity, cloud computing, and data analytics.
• Proficient in e-commerce platform development, particularly with Magento.
• Strategic vision in e-commerce analytics and mobile commerce.
• Effective project management and cross-functional team leadership.
• Strong capabilities in stakeholder management and international operations coordination.
• In-depth understanding of inventory management and customer relationship management systems.

My freelance consultancy for Volvo dealerships in Belgium, conducted through Mylo Inc., was centered around modernizing their IT infrastructure and developing comprehensive business continuity solutions. My role was pivotal in aligning Volvo’s technological framework with its commitment to safety, quality, and environmental care. This required a strategic approach to implement advanced IT solutions while ensuring operational resilience and reliability, key attributes of the Volvo brand.

Projects:

• Development and maintenance of sophisticated IT infrastructure for Volvo dealerships.
• Integration of tailored dealership management systems with customer-focused service platforms.
• Implementation of cloud-based applications to boost operational efficiency and enhance data security.
• Design and execution of bespoke business continuity plans to ensure uninterrupted dealership operations.
• Initiatives to digitally transform the customer experience in Volvo showrooms.

Tasks:

• Led the development and regular maintenance of IT infrastructures, tailored to meet Volvo’s unique operational needs.
• Managed the integration of dealership management systems, optimizing customer interaction and operational efficacy.
• Guided the transition to cloud-based applications, emphasizing security, reliability, and environmental sustainability.
• Developed and implemented business continuity strategies to mitigate operational risks and maintain service continuity.
• Spearheaded digital enhancement projects in showrooms, improving customer engagement and aligning with Volvo’s innovative spirit.

Skills:

• Expertise in managing IT infrastructure for automotive brands, with a special focus on Volvo’s standards of safety and quality.
• Proficient in integrating dealership management systems with customer service platforms.
• Strong capabilities in implementing cloud technology solutions and business continuity planning.
• Skilled in leading digital transformation projects in retail environments.
• Effective project management and consultancy skills, tailored to the automotive sector.
• Exceptional in stakeholder management and team leadership, crucial for projects involving multiple dealership locations.
• Proficient in communicating complex technical strategies to diverse stakeholder groups.
• Conflict resolution and problem-solving abilities, ensuring smooth project execution.
• Capable of leading cross-functional teams, efficiently managing resources and adhering to project timelines.

As an employee of Softhelp, I was assigned to work for Winterthur (Winterthur, CH) to conduct SQL maintenance projects and system upgrades for their financial asset management software.

Projects:

• SQL Maintenance and System Upgrades at Winterthur, Winterthur
• Focus on Financial Asset Management Software

Tasks:

• Performed regular maintenance and optimization of SQL databases used in financial asset management software.
• Conducted system upgrades to enhance the performance and security of Winterthur’s asset management tools.
• Collaborated with the company’s IT team to identify areas for improvement in database management and system functionality.
• Managed the integration of new features and updates into existing systems without disrupting financial operations.
• Ensured database integrity and security, particularly for sensitive financial data.
• Coordinated with various stakeholders to align the upgrades with business objectives and regulatory compliance.
• Provided technical support and troubleshooting for any issues arising post-upgrade.
• Conducted training sessions for Winterthurs staff on new system features and functionalities.

Skills:

• Expertise in SQL database administration and optimization.
• Strong background in system upgrade and integration, particularly in financial applications.
• Ability to manage and secure sensitive financial data.
• Proficient in stakeholder communication and collaboration.
• Capable of troubleshooting and resolving complex database issues.
• Knowledgeable in financial industry regulations and compliance requirements.
• Effective training and user support skills.
• Project management proficiency, ensuring timely and efficient upgrade processes.

As a freelance Lead Technical Consultant for the Inditex group in Belgium and Holland, I played a pivotal role in advancing the IT infrastructure of ZARA and ZARA Home stores across Belgium and Holland. This assignment demanded a unique combination of technical acumen, strategic oversight, and proactive project management to align the store’s technology systems with the fast-paced demands of the retail fashion industry.

Projects:

• Development and maintenance of IT infrastructure in ZARA stores.
• Implementation of standardized IT systems and practices.
• Installation and maintenance of retail hardware solutions.
• Network infrastructure upgrades for enhanced data transfer and communication.
• Implementation of robust security protocols for data protection.

Tasks:

• Oversaw IT infrastructure development to ensure operational efficiency.
• Managed the standardization of IT systems across store locations.
• Coordinated with vendors for hardware solution installations and maintenance.
• Upgraded network systems to support increased data and communication needs.
• Implemented security measures to protect sensitive customer and business data.
• Conducted staff training on new IT systems and applications.
• Provided ongoing technical support and troubleshooting.

Skills:

• Expertise in retail IT infrastructure management.
• Proficiency in integrating and standardizing IT systems.
• Strong vendor management and collaboration skills.
• Capability in network and security upgrades.
• Effective training and support skills for store staff.
• Proficient troubleshooting and problem-solving in IT systems.
• Knowledge in ensuring industry-standard compliance and data security.